Customer Services / Sales Order Administration 

Objectives

  • To effectively manage and accurately administer the Sales Order Processing function in line with the Sales Order Process
  • To provide the required level of Customer Service through timely and effective communication
  • To effectively manage Project Orders

Responsibilities 

Primary

  • Input of sales / project orders into Epicor, received via telephone/e-mail, liaising with internal and external sales teams in order to manage customer expectations 
  • Manage sales/project orders, ensuring accurate and up to date phasing in order to manage customer expectations and to facilitate an accurate monthly sales pipeline
  • Resolve sales/project order queries including all delivery related queries so as the customer is kept up to date at all times
  • Maintain effective and timely lines of communication with Transport & Scheduling departments to ensure the efficient processing, manufacture and delivery of customer orders to ensure we meet the acknowledged delivery date
  • Effectively manage order amendments in line with company policy
  • Carry out general administration duties as required including filing
  • Adopt a tidy desk policy throughout the department to facilitate the timely location of paperwork at all times

Secondary

  • To provide cross-functional support with internal sales with standard quotations as required due to unforeseen absence and periods of heavy
  • A collaborative working approach must be adopted at all times

Additional duties

  • Operating the switchboard in line with the Eurobond telephone etiquette guidelines
  • Greeting visitors into the business and maintaining the visitor
  • Co-coordinating the incoming and outgoing post, this requirement is generally an early morning (incoming) and late afternoon (outgoing)
  • Booking hotels and flights for directors

How to apply

 

If you feel you have the skills and want to join a dynamic friendly company, then please apply with your CV by completing the vacancy application below, or by sending your CV to Sharon Jones via email sharon.jones@eurobond.co.uk

Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role.  If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. 

Closing date Friday 2nd February

 

 

Vacancy application